1. You can return within 7-days of the product being delivered.
2. Customized & personalized products are non-returnable.
3. Returned items must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.We reserve the right to refuse returns that do not meet these criteria.
4. Return Process:
   
   • To initiate a return, please contact our customer service team within the 7-day return period.
   • Provide your order number, item(s) you wish to return, and a brief explanation for the return.
5. Return Shipping:
   
   • The customer is responsible for the cost of return shipping, except in the case of a defective or incorrect item received.
   • Please note that we do not reimburse any shipping charges unless the return is due to our error.
6. Please allow 5-7 business days for the refund to reflect in your account.
7. Exchange Policy:
   
   • If you wish to exchange an item for a different size or color, please contact our customer service team to check availability.
   • Exchanges are subject to stock availability. If the requested item is out of stock, a refund will be processed instead.
8. Exceptions:
   
   • The following items are not eligible for return or exchange, except in the case of a manufacturing defect:
     
     • Undergarments, including lingerie and swimwear.
     • Accessories such as jewellery, hair accessories, and belts.

We hope this return policy provides you with the necessary information. If you have any further questions or concerns, please don’t hesitate to contact our customer service team. We appreciate your understanding and cooperation.